Question 1

Will invoices be sent automatically without my approval?

Accepted Answer

No. Invoices stay in pending approval until you review and dispatch them. PillarAR is built to automate follow-ups, not remove your control.

Question 2

What happens when a client pays?

Accepted Answer

Once payment is recorded, the invoice is marked paid and reminders stop automatically. This helps prevent awkward follow-ups to clients who have already paid.

Question 3

Does PillarAR replace Xero, QuickBooks, or my accountant?

Accepted Answer

No. PillarAR is designed to support your receivables workflow. It helps create invoices, track payment status, automate reminders, and give you clearer AR visibility. It does not replace your accounting system or accountant.

Question 4

Do I need to migrate my old invoices?

Accepted Answer

No. Start fresh. PillarAR is for new invoices going forward. Keep your old system for historical records. You'll be live in 2-3 days, not 2-3 weeks.

Question 5

What happens if I want to cancel?

Accepted Answer

Export your data to Excel with one click, cancel anytime with 30 days notice. No long-term contracts. You own your data forever.

Question 6

Will automated reminders annoy my clients?

Accepted Answer

Not at all. PillarAR uses a proven 3-stage sequence: a gentle nudge before the due date, a polite check-in when slightly overdue, and a professional notice for very late accounts. You remain in complete control and can pause any scheduled workflow.

Question 7

Does the platform process or hold my payments?

Accepted Answer

No. PillarAR generates dynamic PayNow QR codes on your invoices, but funds go directly into your corporate bank account instantly. PillarAR never touches your actual funds.

Question 8

How does PillarAR connect to Xero or QuickBooks?

Accepted Answer

PillarAR provides ready-to-use CSV and Excel export formats mapped natively to Xero and QuickBooks import schemas, making month-end reconciliation take minutes instead of hours.